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Intellectual Capital

Value Creation

Know How

Over the last 10 years, Ascencia has built a team with in-depth know how in the retail industry. Guided by its customer promise ‘Shaping Singular Places’, it is constantly upskilling its team in order to remain impactful.

These industry specific skills are imbedded in individuals job objectives, our performance appraisal system, reporting structures and, ultimately, our company dashboard (see the Human Capital Section for more details). These skills have been broken down in three main focus areas namely: place making, sustainability of income and operational excellence.

Reflecting on 2021

Agility

This knowhow, coupled with our cultural journey has allowed the company to find clarity in the face of so much uncertainty. Examples are:

- Decathlon, 42 Market Street and the Bagatelle Extension

- Metro Project in Phoenix Mall

- McDonald and Burger King Drive Thru in Bo’Valon and Bagatelle Malls

- Tenant Relief Plans

This is evidenced by the fair value gains , high collection and low vacancy / casualty rates for the year.

Sustainability

Moreover, and in order to stay abreast of the constant evolution of our industry, Ascencia has developed and implemented a Safe Shopping Protocol, protocol that has obtained certification from the Safe Asset Group of Sweden. We have also acquired a new proptech platform, Infraspeak and kick started a number of sustainability initiatives that will be implemented in 2022. The inclusion of the company in the SEMSI recognises our constant pursuit to be more sustainable.

OVER 10 YEARS OF INDUSTRY EXPERTISE.."

Outlook

Operational Excellence drive

The next phase of our digitalisation drive will be the operationalisation of Infraspeak. This will involve the following key milestones:

- Change management to obtain user acceptance

- Organisational changes with the creation of the Operational Excellence function to focus on compliance and process optimisation

- Pursuing initiatives to reduce our carbon footprint

And ultimately deriving value in four focus areas namely work order management, asset & vendor performance and business continuity. Moreover, we are currently finalising a RFP for the selection of a CRM platform. This platform will allow us to improve tenant relation.

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